Hello SG4C Demon owners. I am Bob from Crossrcus.com I sell Cross products on my website and I was instrumental in getting many other sellers involved with selling Cross trucks. I help Cross RC (Asia) with warranty problems so you don’t have to wait for months for replacements or send stuff overseas. I do however, now and then have to order replacements and I have to pay to have the items shipped here from China with my normal orders. If I help you there is a shipping charge to send the parts to you. I don’t get re-reimbursed for that in any way. Lately a few people have found that there are a couple screws missing from their kits. It happened when they changed axles mid production. I found out and immediately had Cross RC send me screws and nuts to install in all my kits and the Distributors kits. Unfortunately, some kits (not ones I sold) are missing those screws.
I am showing you were in the manual it asks for these screws and what it should look like built. Yes, there was an error in the manual and we are working always to improve and correct this. This is their first shot at a Crawler and there are now around 1500 in the market and most haven’t had a problem building. (We built several different models in house) They are very high-quality parts and they are quite meticulous with their packing and making sure everything is there. If I can help you let me know, but the dealer you bought it from should also be able to help you. Thank you, Bob.