Return & Refund Policy

Returning Items

Prior to returning any order, please contact our Customer Service team for detailed instructions:

We want you to be happy with your purchases. So we go to great lengths to assure you get the exact merchandise you order, delivered on time. If for any reason you are not satisfied with your order, we will be happy to accept returns within 30 days under the following guidelines

Returns Policy

Returned merchandise must be in unused condition and in its original packaging.

CROSSRC.US DOES NOT ACCEPT THE RETURN OF BATTERIES THAT HAVE BEEN CHARGED OR USED IN ANY WAY.

When packing your order for return, please be sure all the original packing material and instruction papers and/or manuals are included.

We will be unable to process your return if parts are missing, or if items are not packed properly to avoid damage to products and their boxes and/or packages.

Please contact us for a return authorization number. Freight charges will not be refunded. The customer is responsible for insured shipping back to our shop.

Returns sent COD will not be accepted.

CROSSRC.US reserves the right to charge a 10% processing fee for cancelled pre-orders.

CROSSRC.US reserves the right to charge a 20% restocking fee on any merchandise returned that has been opened.

PayPal Account User Agreement

We’re removing the flat rate pricing for sending money to friends and family members who have PayPal accounts in a country other than the United States and introducing a new variable fee of 5% based on the amount you send with a minimum of $0.99 and a maximum of $4.99 per transaction. We’re also removing any variation depending on the recipient’s country.

We are changing the currency conversion spread to 3.25% over a base exchange rate in situations where you are a sender of money in a PayPal transaction.

We’re changing how we treat refunds. If you refund (partially or fully) a transaction to a buyer or a donation to a donor, there are no fees to make the refund, but the fees you originally paid as the seller will not be returned to you.

International Returns

All international returns must be authorized in advance. Please email info@crossrc.us for specific instructions. Failure to follow these instructions may result in the non-acceptance of your return.

The cost of shipping to return a product is the responsibility of the customer. CROSSRC.US does not pay international return shipping costs.

Return shipments are the legal responsibility of the customer, and all compliance issues with your selected shipper must be met. CROSSRC.US is not responsible for any non-compliance with shipping regulations where we are not the shipper of record.

Original shipping parcel protection amounts may be withheld from the return credit at the discretion of CROSSRC.US.

Unauthorized returns will be liquidated and no credit issued.

Returns Shipping Compliance Policy

Refused Shipments

If CROSSRC.US incurs additional shipping fees as a result of refused or returned shipments, we reserve the right to deduct those amounts from the final return credit.

Exterior Shipping Carton Damage

If a package has been damaged in shipping and it is apparent when the package arrives at your door, please REFUSE the delivery. If you have already accepted a package, and then discover that it has been damaged, contact us immediately. We’ll take it from there. Be sure to save all paperwork and packing material with the damaged goods. The carrier may wish to inspect it before processing the claim. Please do not return damaged-in-shipment merchandise yourself. It could jeopardize your claim and keep you from receiving credit for the return.

Defective Merchandise

If you receive defective merchandise, please contact us for return instructions. In most cases, we will accept returns and make adjustments; however, some manufacturers prefer handling defects directly. Defects found after the product is in use usually fall under manufacturer’s warranty. A customer service representative will be happy to help you determine which procedure is appropriate for you.

Lost Boxes

If you feel a box has been lost in transit, please contact us with the order or invoice number and a list of the missing items. A tracer will be initiated at that time. A claim number will be issued if the carrier does not show delivery within 10 days of the scheduled delivery date.

Missing Parts

Should you receive merchandise that is missing a part, please contact us. We will ensure that you are sent the part from our stock as appropriate. In accordance with a manufacturer’s request, we may direct the information or your call directly to the manufacturer.

All refunds will be provided as a credit to the credit card used at the time of purchase within five (5) business days upon receipt of the returned merchandise.